The communication is exchange of information between one person to another, either verbal or non-verbal. The communication represents the exchange of thoughts or opinions through transmitted symbols: e.g. language, words, phrases.
Why do we have to communicate? We do it in order to share ideas and opinions with other. We do it to give feedback to others. We do it for getting the information from others. We do it to gain gain power and influence. We do it for developing of social relationship and trust.
Prerequisite for successful communication are two important skills: transmission of the message and listening. Both skills must be aligned in order to have successful communication.
Active listening is more than just hearing. Listening is a comprehension of the information (sounds, intonation) that we are hearing. Active listening provides understanding of what have been heard. Factors that prevent active listening are mental disagreement, assumptions, prejudice on the subject or the spokesman, lack of interest for the topic, external distractions ( phone, mail, etc. ) and intention to listen only desirable parts of the received message.
On the other hand, the listening can be successful if we are focus, patient, without pre-judgment. Mental and verbal summarizing will help active listening and effective communication.
Effective transition of the message is done by stating the main point of your message, highlighting other important points, assurance that receiver understands, proper reaction to receiver responds and emphasizing/summarizing of the main ideas.
Body language should be included in communication of your message. You can emphasize your message by postures and gestures. Eye contact should be proper; too much staring will be uncomfortable, while no eye contact will be week and non-persuasive. Tone of voice should follow the dynamics of presentation, while emphasizing the important points. Respect of personal space ( distance between persons that communicate ) should be suitable for local habits and culture.
The effective communication depends also on the meeting place. Too noisy room is not proper for important meetings that require dedication and concentration. Choosing the right place for the meeting can create right atmosphere for successful communication.<